These terms and conditions apply to all trips organized by YMDRALEM Travel and Trading PLC . Please, read the following terms and conditions carefully;
Bookings
This Contract will be valid resultant YMDRALEM Travel and Trading PLC confirmation of the booking by e-mail or telephone. Booking information may include full client’s name, age, Nationality, sex and other technical information related to reservation which might help for service provide such as flight booking and hotel reservation.
Deposit and Payment
Deposits are normally 20% of the total tour cost and it payable at the time of booking via bank transfer. About final payment can be made on arrival or bank transfer into the company account number .
- Name of the Bank: Dashen Bank S.C
- Country: Ethiopia
- City: Addis Ababa
- Branch: Telemedhanialem
- The Swift code: DASHETAA or Click: https://dashenbanksc.com/
- Company Name: Ymdralem travel and trading PLC
- Account Number: 0158163609011
Cancellations
Cancellation of tour bookings must be made in writing received by YMDRALEM Travel and Trading PLC. More than 45 days prior to arrival for full refund of deposit. Otherwise, it will be the following charges;
* Air penalties are not part of the percentages below and vary based on the airline policy at the time of ticket issue.
- 45+ Days Prior: No penalty of deposit
- (Except for 300.00 ETB per person for Air ticket penalty).
- 30 to 45 Days Prior: 75% refund of tour cost
- 20-30 Days Prior: 50% refund of tour cost
- 10-20 Days Prior: 25% refund of tour cost
- 10 Days prior or less no refund will be made.
Arrangements
All ground arrangements, such as flight bookings, hotel reservation, car hiring, etc. are to be made by YMDRALEM Travel and Trading PLC on behalf of its clients. Unless stated, these arrangements will be subject to the booking conditions and cancellation provisions of the third party supplier involved if any.
Amendment of the program
Each of the company staff is responsible and takes every care to ensure that itineraries are followed completely. However, unexpected circumstances (natural disaster, security problem, temporary restrictions by local authorities, etc) may necessitate changes and the Service Provider accepts no liability due to such alterations of routes or substitution of properties. Where properties are substituted, they will be substituted for equal.
Responsibility
These tour programs are operated by YMDRALEM Travel and Trading PLC . The company responsibility and liability will be limited only in the laws of Ethiopia govern. And also all claims are subject to the authority of the court of Ethiopia in which cause of action arises. The company provides tour package, accommodation, admission and transportation service. YMDRALEM Travel and Trading PLC in its sole discretion to make changes in the itinerary and is not responsible for expenses, loss of time, money or other incidents resulting from a change of tour scheduling made for tour members, including any rescheduling due to political unrest. YMDRALEM Travel and Trading PLC not responsible for any losses or damages of personal property, injuries, death or additional costs incurred due to denied overbooking, cancellation or delay caused by the third parties.
Special Requests
If you have a special request (including dietary requirements), we will do our best to help, but we cannot guarantee it except as set out above requirements. We promise to comply with any special request which we have specifically agreed to and confirmed in writing.
Insurance
YMDRALEM Travel and Trading PLC strongly suggests purchase a travel insurance plan. Be sure to check your health insurance provider as many medical center coverage procedures may not cover you outside of the country. Vehicles insurance and governmental tax are including on the total tour cost.
If you have cause for complaint even as on the trip, you must bring it to the attention of our staff immediately. Our operators will do their best to rectify the situation.